Terms and Conditions of Sale
What these terms cover. These Terms and Conditions of Sale (together with our Privacy Policy and Terms of Website Use) set out the terms and conditions on which we supply smartphones, mobile devices, wireless data products, accessories and other related products listed on our website at the URL http://www.mobilegift.com.
These terms will apply to any contract between us for the sale of products to you and will be referred to as the contract.
If you buy a product from this website you are entering into a contract with AO Retail Limited for the supply of the products and (unless you are buying the product on its own without any telecommunication or data services) a contract with the relevant network provider (“Network Operator”) for the supply of telecommunications or data services provided by that Network Operator (“Services”).
Your contract for Services is not with us, but is a separate contract with the Network Operator (“Network Contract”).
Why you should read them. Please read these Terms carefully before you submit your order to us. These tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
Before you place an order on our site you will be asked to click on the button marked “I Accept” to indicate that you accept these terms. If you do not accept these Terms, you will not be able to order any products from this website.
You should print a copy of these Terms for future reference.
These Terms, and any Contract between us, are only in the English Language.
1. Information about us and how to contact us
1.1. To contact us, please see our Contact us page at http://www.mobilegift.com/help/contact. Our call centre will assist you with any order related questions and is open Monday to Friday between 8.00am and 8.00pm, Saturday 9.00am to 5.30pm, Sunday 10.00am to 3.00pm except public holidays.
1.2. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. Use of this website
2.1. Your use of this website is governed by our Terms of Website Use below. Please take the time to read these, as they include important terms which apply to you.
3. Placing an order
3.1. You may only purchase products from this website if you:
3.1.1. Provide your real name and correct address, phone number, email address, payment details and other required information;
3.1.2. Are at least 18 years old;
3.1.3. Provide a delivery address in the mainland United Kingdom
(Note that we are unable to deliver to overseas army addresses, hotels, hostels or prisons and as an anti-fraud measure we will only deliver to your home address as used to verify your credit/debit card and if applicable for your Network credit check);
3.1.4. Are the owner or authorised holder of a valid debit/credit card to purchase the product(s) or Services if paying with a debit/credit card; and
3.1.5. Are registered with a payer authentication scheme such as Verified by Visa and/or MasterCard Secure Code (“Payer Authentication Schemes”) if paying with a Visa or MasterCard.
3.2. You may only purchase Services from the Network Operator if you meet their eligibility criteria (which may include providing adequate proof of your identity and satisfying the Network Operator’s credit checking requirements).
3.3. You may place an order by clicking on the “Buy now” and/or “Add to basket” button and proceeding to the checkout page. On the checkout page you have the option to either:
3.3.1. Register, by creating your personal account; or
3.3.2. Proceed without registration.
Note however that our call centre may, when contacted by phone, ask for personal details provided in your order to verify your identity.
3.4. When you create a personal account you will also create a personal user identification (your email address) and password. You must keep your password safe at all times and not disclose it to anyone else, as you are personally responsible for each purchase made using your user identification and password.